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✦Lin · AI front desk

Your calls, texts and DMs - answered, booked, done.

Lin answers every channel in your brand voice, books end to end, and works the calendar on its own - waitlists filled, no-shows rescued, overdue clients recalled.

Today Lin answers web chat and SMS. Voice and Instagram / Facebook DMs are on the roadmap and are marked “coming soon” throughout this page.

▶ Watch Lin work - live demo
“Running 20 min late - can we push my 3:00?”
“No problem. Aria can take you at 3:30 today, or tomorrow at 11:00.”
“3:30 today 🙏”
“Done - see you at 3:30. I’m offering your old slot to the waitlist so it doesn’t sit empty.”
✓ Rescheduled · gap offered to the waitlist
24/7
booking & rescheduling
2
channels - web chat and SMS
10
skills, one closed set
0
web-chat transcripts kept on our servers
The night shift

What happened while you were closed.

Most bookings happen when nobody is at the desk - evenings, early mornings, mid-treatment. Lin catches all of it. Here is an illustrative night, as it would appear in your morning summary; the Instagram and missed-call rows preview channels that are coming soon.

+$1,140booked while you slept
8:12pNadia R. rescheduled by text - her old slot went straight to the waitlist
9:47pNew client booked a HydraFacial from an Instagram DM+$199
11:02p“Do you do laser on darker skin tones?” - answered, consult booked+$450
12:40aMissed-call text-back caught a late caller - booked for Tuesday+$260
6:30aReminders for today went out - 14 of 15 confirmed by 7:00
7:05aThis morning’s 9:00 cancellation - offered to 3 on the waitlist, filled+$231
How Lin works

Answers what comes in. Chases what doesn’t.

Reactive · conversation → action

Someone texts or opens the chat - and, once voice and DMs land, calls or DMs too. Lin understands what they want and finishes the job in your calendar and your records. Not a chatbot that takes messages; a teammate that completes them.

→Books, moves and cancels against live availability
→Quotes prices from your catalog, checks policies, answers questions
→Sends a deposit link the client pays on the spot
Proactive · trigger → conversation

Nobody wrote in - but your calendar has a gap, a client is overdue, or tomorrow needs confirming. Linden starts the conversation automatically: waitlist offers, recalls and reminders run as scheduled jobs.

→Cancellation appears → waitlist gets the offer
→Client overdue → a personal recall
→Tomorrow’s schedule → reminders, confirmations, saves

Both modes run under your guardrails - anything sensitive waits for your OK.

Everything Lin does

10 skills, across web chat and SMS · pause Lin, or switch either channel off
◉Answering
✓Website & SMS chat, 24/7
✓24/7 phone line, first ring · coming soon
✓Instagram & Facebook DMs · coming soon
✓Missed-call text-back · coming soon
✓Multilingual, mid-call · coming soon
◷Booking
✓Book, move & cancel end to end, over text
✓Right service and provider
✓Sends a deposit link the client pays
✓Right room · coming soon
✓Cards on file, taken by Lin · coming soon
✓Intake & consent forms, chased · coming soon
◐Keeping you full
✓Waitlist auto-fill on cancellations
✓No-show rescue, same day
✓Recalls overdue & lapsed clients
✓Membership & rebook prompts
◈Guardrails
✓Asks before anything sensitive
✓Urgent cases escalate to a human
✓Built for HIPAA, consent captured before any patient-specific answer
✓Your house rules, never crossed
What’s it worth?

Every unanswered message is a client who booked somewhere else.

Enquiries arrive after hours, mid-treatment and at the weekend. Slide to see what answering all of them could be worth. This is an illustrative model, not a forecast and not drawn from customer data.

Unanswered enquiries per week6 enquiries
Average ticket$180
Recovered per month
$2,880/mo
Illustrative only. Assumes Lin books 62% of the enquiries you set above, at the ticket you set, across 4.3 weeks. The 62% is a modelling assumption, not a measured conversion rate.
Trust & control

An AI you can put on the phone with patients.

Lin is confident with the routine and humble with everything else. You decide where the line is.

✋
Asks before acting
Refunds, exceptions, sensitive requests - they wait in “Needs your OK”, not in the wild.
⚠
Knows when to hand off
Urgent or clinical situations page a human instantly. Lin holds the caller, briefs you, steps back.
🔒
Built for HIPAA by default
Web-chat transcripts are never stored on our servers and PHI never reaches a log. Consent is captured before any patient-specific answer, and a BAA is offered on medical plans.
⚙
Your house rules
Pricing you never discount, providers who set their own book, hours that never flex - lines Lin won’t cross.

Every action is logged with a full transcript - searchable and exportable.

Setup

Live in an afternoon. Keep your number.

1
Connect your number
Today Lin answers on your practice's texting number and on the chat on your booking page - live in minutes. Coming soon: forward your existing phone line, or port it fully, and callers never know anything changed.
2
Lin learns your practice
Services, prices, providers, policies and availability come straight from your Linden OS workspace - no scripts to write, nothing to maintain.
3
Go live with the off switch in your hand
Lin answers on web chat and SMS from day one, and you can pause it or switch either channel off at any time. Coming soon: start with every reply held for your approval, then hand over more as Lin earns trust.

Questions practices ask

Lin introduces itself as your practice’s assistant and writes with your greeting, your service names and your tone. You can have Lin disclose it’s an AI in every conversation - many practices do. When voice arrives, the same disclosure setting will apply to calls.

Put Lin on your line this week.

Open the live demo →

Run your whole practice on Linden OS.

Explore the entire product right now - no signup, no sales call. Most teams are fully live within two weeks.

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